This service is available to customers via the Returns and Errors page on our website.
If there are shortages or damages to the Goods you receive which have occurred whilst in transit, or there is any other error with your order (such as you have received the wrong product), you must notify us within 30 days of receipt of your delivery (the “Inspection Period”), giving us full details of any such shortages, damages or errors with the Goods or your order. We recommend that customers who have placed orders online use the Online Returns service. This service is available to customers when they are logged in to the website and select the ‘Return an Item’ link in www.tradeelectricaldistributors.com/MyAccount/Orders. You must promptly return any damaged Goods or Goods received in error to us together with all packaging. We will reimburse you for the postage costs incurred in returning such Goods. Where we accept that there has been damage in transit, a shortage or an error in the Goods despatched, we shall make up any shortfall, error or damage to your order free of charge as soon as reasonably possible. After the Inspection Period has expired, you will be deemed to have accepted the Goods and any attempt to return the Goods after this time pursuant to this Clause 7.1 will be rejected by us.
If during the Inspection Period, the Goods are found to be defective, you must inform us within the Inspection Period of such defect. We will arrange for collection of such Goods or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will in consultation with you: Repair the Goods; or Replace the Goods; or Provide you with a full refund for those defective Goods.
Any claims that the Goods are defective after the Inspection Period has expired will be dealt with in accordance with Clause 10 (Guarantee).
If during the Inspection Period, you inform us that you have made an error with an order after it has been placed, the Company will endeavour to make the required amendments before it is despatched, although it is under no obligation to do so. However, if this is not possible, and Goods need to be returned by the customer or additional quantities sent by the Company, the customer will be responsible for the full postage costs of any such collection or delivery.
All Goods should be returned to Trade Electrical Distributors, Unit 6 & 7 Arrow Business Centre, 19 Aintree Road, London, UK.
In all cases where the Goods are returned, they must be securely packed within an outer carton, quote the delivery note number and best endeavours must be made to return Goods in their original packaging.
The remedies set out in this Clause 7 are your sole and exclusive remedies against us in respect of any claims arising out of, or in connection with this Clause.